The SASSA R350 Social Relief of Distress (SRD) grant helps out South Africans who don’t have a job and are going through tough times because of COVID-19. It gives them temporary financial support to get through these challenging situations.
If they say no to your request for this grant, you can ask them to think again. You’re allowed to appeal the decision in the proper way within a certain period.
This guide will show you, step by step, how to ask online for the SASSA R350 SRD grant and check how it’s going. You’ll get clear instructions and important tips to help you through the process.
When Can I Appeal My Rejected SRD Application?
If you asked for the R350 SRD grant and got a message saying your request wasn’t approved, you have a month (30 days) but no more than three months (90 days) to appeal and try to change that decision.
If you think they said no for the wrong reasons and didn’t consider the right stuff you gave them, it’s a good idea to send in a letter asking them to take another look. This letter is called an appeal.
How the SRD Grant Appeal Process Works?
1. SASSA first reviews the SRD applications and may reject them if they do not meet their criteria.
2. Applicants then have 30 days to file their appeals through the DSD portal.
3. The DSD Tribunal looks at appeals on its own.
4. The Tribunal makes a final decision either to maintain or quash the appeals and approve the SRD grant.
5. The applicant is informed about the outcome of the appeal via SMS or Portal
Step 1 – Validate Your Application Details
Before starting your appeal, double check that the information and contact details you have submitted to sassa are completely correct and up to date.
1. Also review your rejected application carefully for any missing information or documents
2. If required, update your contact details like mobile number and email so that you receive the results on time
3. Only move forward if you still believe the rejection was unnecessary based on your circumstances
Step 2 – Access the DSD SRD Appeals Portal
To start your SRD grant appeal you first go to the DSD website and look for the SRD appeals section
1. Go to https://srd.sassa.gov.za/appeals/appeal
2. Click the button below to file an appeal or check appeal status
This will open the portal where you can track and submit your SRD appeals.
Step 3 – Enter Your Details
On DSD’s appeal portal, you will need to enter some important information for verification
1. Enter your South African 13-digit id number
2. Enter the phone number that you used while applying for SRD grant
3. Click on ‘‘Send Pin’’ to get one time pin
Step 4 – Input Verification PIN
Check at your phone messages for the pin code the portal sent to you, and type it in.
1. Type the 6-number code you got in a text message into the portal page.
2. Press the “Validate” or “Submit” button to continue.
This confirms your identity.
Step 5 – Select Rejection Month to Appeal
1. Please tell us which month’s SRD grant rejection you want to appeal.
2. Choose the month you were told “no” for the R350 grant from the list.
3. You can only ask for a reconsideration once a month.
4. If rejected for many months, you must repeat the process for each month
Step 6 – Motivate Basis for Your Appeal
Now, you need to quickly explain why you’re applying for the SRD grant and share a bit about your background and motivation for seeking this appeal.
Explain in a 1- 2 paragraphs why you believe your application meets the eligibility criteria. Attach any supporting documents, proof or information that confirms your circumstances. Be factually detailed and accurate to reinforce your appeal
Step 7 – Submit Your Complete Appeal
After providing the background details, go through everything carefully and click on
“ Submit Appeal ” to register it for formal review.
Step 8 – Monitor Status and Outcome
After submitting your SRD appeal through the portal, now check it regularly for updates:
This tribunal tries to settle appeals in about 90 days, but sometimes it might need more time.
Check the Appeals Portal regularly to see how your appeal is going. Keep logging in to track its status.
Please check your SMS for result notifications.
Once approved, Expect you’ll get paid in just a few days.
Appeal Adjudication Criteria
The tribunal will check your request and decide based mainly on it.
The eligibility criteria for the SRD grant.
Accuracy of details and documents that you submitted earlier
Your written reason must be strong and clear. It must explain why the rejection was unwarranted.
Presenting a well explained appeal with strong evidence boosts your chances of success.
How will I know if they approve my SRD appeal?
You can see how your SASSA SRD grant appeal is doing by checking online. Use your reference number or contact the SASSA helpline to see if it was approved.
Alternative Recourse If SASSA Status Check Appeal Doesn’t Work
If your SASSA Status Check appeal fails, the Tribunal’s decision is final within SASSA. However, you can still approach the High Court within 180 days for judicial review of the outcome.
But this process requires legal consultation. In most cases, the Tribunal advises rejected applicants to accept its final ruling.
Key Takeaways
1. Verify details before reapplying for rejected SRD applications.
2. Visit the DSD Appeals Portal to send in your appeals within 30 days of being turned down.
3. Explain why you still meet the requirements in simple terms.
4. Keep checking status and asking about it until it’s all done.
If you appeal well with evidence and motivation, you have a strong chance. You can overturn an incorrect SRD grant rejection. But act within the allowed window.
However, if you are still confused, you can reach out to the Department of Social Development. You can contact the Independent Tribunal for Social Assistance Appeals (ITSAA) at Private Bag x 901, Pretoria, 0001.
Tel: 012 312 7727
Email: [email protected]
Fax: 086 534 3124 or 086 216 371